Contact Us
Customer Care
At Allen Edwin Homes we pride ourself in making sure that every customer has a memorable experience. We know that life is full of many daily responsibilities and commitments, but building a home with us should not have to be one. We've simplified the process in order to make home building not only easy, but fun as well. Once you've moved into your home, our services do not stop there. We have our devoted Customer Care Department to continue to take care of you for years to come.
Contact the Customer Care Department
During Normal Hours
Western Michigan Customer Care Department
Muskegon, Ottawa, Kent, Ionia, Montcalm, Allegan, Barry, Van Buren, Kalamazoo, Calhoun, Branch, St. Joseph, Cass, Berrien
(269) 350-2117
Southeast Michigan and Mid Michigan Customer Care Department
Clinton, Eaton, Ingham, Jackson, Hillsdale, Lenawee, Livingston, Washtenaw, Oakland, Lapeer, Genesee
248-876-4238
Indiana Customer Care Department
Lake, Porter, LaPorte, St. Joseph, Elkhart, LaGrange, Steuben, DeKalb, Allen, Huntington, Marshall, Fulton
(574) 892-6490
Ohio Customer Care Department
Williams, Defiance, Paulding, Henry, Wood, Lucas, Sandusky, Seneca
1-567-326-6600
If you are a New Homeowner in need of a warranty request, please fill out our
After Normal Hours
In the event of an evening or weekend emergency which poses an immediate health or safety issue, the after hours pager number is available to you to request emergency service. This number is 1-866-644-4919. An Allen Edwin Homes representative will return your page as soon as possible. If it is determined the request is an emergency, appropriate action will be taken.
In the event of an Emergency
- Fire: DIAL 911
- Whole House Power Outage: Contact your local utilities provider.
- Gas Leak: Contact your local utilities provider.
- No Water: Contact your local water department
Architectural Control Committee (ACC)
The Architectural Control Committee ensures that all projects adhere to the governing documents and restrictions, promoting consistency and uniformity throughout our communities. Any exterior modifications to your home or property require ACC review and approval before starting any work.
You can submit your requests online at https://portal.allenedwin.com/ACCRequest or by completing and returning this form to the Architectural Control Committee. Please include a bird’s eye view drawing that shows the location and dimensions of the proposed changes, along with any additional supplemental information.
For questions regarding the ACC form or process, please contact us at
ACC@allenedwin.com
* This is NOT a commitment to lend. Financing example is based on a sales price with a 5% down payment. Mortgage is an FHA loan with 2 points and an interest rate of 5.5% (APR to be determined by a lender). Offer available on select homes purchased between February 1st and February 28th that close by March, 2025. Allen Edwin Homes reserves the right to change prices, incentives, plans & specifications without notice. Buyer must utilize Builders Preferred Lender to receive promotion. Total Closing Cost contribution subject to Seller’s contribution limitations based on Mortgage Programs and loan to value guidelines that are outside Seller’s control. All Loans are subject to loan qualifications of the lender. Rates, terms and conditions are subject to change without notification. Certain loan programs may not qualify for the full incentive. Any unused portion of the funds cannot be applied to cost of home, options, elevation premiums, or lot premiums. Any unused portion will be forfeited. Additional conditions or restrictions apply. See Allen Edwin Homes Sales Professional for more information. Offer expires February 28th, 2025.
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