Customer Care

At Allen Edwin Homes, we take pride in delivering a truly memorable experience for every customer. We understand that life is busy, filled with daily responsibilities and commitments—that’s why we’ve simplified the homebuilding process to make it not only easy but enjoyable as well.

From selecting your dream home to personalizing it in our Design Studio, we strive to make every step stress-free and exciting. Our dedication to you doesn’t end when you move in. With our devoted Customer Care Department, we’re here to provide continued support, ensuring your home remains a place you love for years to come. At Allen Edwin Homes, building your dream home is just the beginning of our commitment to you.

New Home Performance Guidelines New Home Care Guidelines

Contact the Customer Care Department

During Normal Hours

Western Michigan Customer Care Department

Muskegon, Ottawa, Kent, Ionia, Montcalm, Allegan, Barry, Van Buren, Kalamazoo, Calhoun, Branch, St. Joseph, Cass, Berrien

(269) 350-2117

wmservice@allenedwin.com


Southeast Michigan and Mid Michigan Customer Care Department

Clinton, Eaton, Ingham, Jackson, Hillsdale, Lenawee, Livingston, Washtenaw, Oakland, Lapeer, Genesee

(248) 810-4856

emservice@allenedwin.com


Indiana Customer Care Department

Lake, Porter, LaPorte, St. Joseph, Elkhart, LaGrange, Steuben, DeKalb, Allen, Huntington, Marshall, Fulton

(574) 892-6490

inservice@allenedwin.com


Ohio Customer Care Department

Williams, Defiance, Paulding, Henry, Wood, Lucas, Sandusky, Seneca

1-567-326-6600

ohservice@allenedwin.com


 If you are a New Homeowner in need of a warranty request, please fill out our Online Warranty Request Form. 


After Normal Hours:

In the event of an evening or weekend emergency which poses an immediate health or safety issue, the after hours pager number is available to you to request emergency service. This number is 1-866-644-4919. An Allen Edwin Homes representative will return your page as soon as possible. If it is determined the request is an emergency, appropriate action will be taken.


In the event of an Emergency 

Fire: DIAL 911 

Whole House Power Outage: Contact your local utilities provider. 

Gas Leak: Contact your local utilities provider. 

No Water: Contact your local water department 


Architectural Control Committee (ACC) 

The Architectural Control Committee ensures that all projects adhere to the governing documents and restrictions, promoting consistency and uniformity throughout our communities. Any exterior modifications to your home or property require ACC review and approval before starting any work. 

You can submit your requests online at https://portal.allenedwin.com/ACCRequest or by completing and returning this form to the Architectural Control Committee. Please include a bird’s eye view drawing that shows the location and dimensions of the proposed changes, along with any additional supplemental information. For questions regarding the ACC form or process, please contact us at ACC@allenedwin.com